INSIGHTS FROM LARGE MARKET STUDIES
How you implement your system can make all the difference
Our latest research and thinking on the issues and determining factors that matter most to successful versus failed software implementations.
Our latest research and thinking on the issues and determining factors that matter most to successful versus failed software implementations.
1,500 businesses reported on the success or failure of their software implementations in 2022. Eighteen different system implementations were surveyed, including Netsuite, Dynamics, Brightpearl, Linnworks, Cin7 Core (formerly DEAR), Cin7 Omni, Fishbowl, and KatanaMRP.
Each business was asked how successful their software implementation was, and if they hired a software consultant to implement it. The charts below show the failure and success rates for each of the 18 systems. The data was collected in January 2023 from retailers, manufacturers, and distributors with 5 to 199 employees.
Nine systems had self-implementation including assistance from software publishers below 57% to as low as 0%. Only 3 systems had success rates of 83% or above. Find out which systems are hard to successfully self-implement in the report.
When software consultants are engaged for the implementations, 13 systems had success rates of 83%. Only 1 system had an implementation success rate of 60% or below. Find out which systems have the highest implementation success rates in the report.
Get the report to get all the details including the selection criteria used by businesses with the most successful implementations.
The most important criteria used to select software implementation consultants is the depth of experience in the combination of software businesses are thinking of using.
The most important criteria used to select software implementation consultants is the ability to engage, collaborate and train across the full spectrum from front-line users to the CEO and leadership team.
Another important criteria is the consultant's ability to articulate the implementation plan, including why it is right for the business.
Another important criteria is ability for the consultant to work onsite, if needed — or to work remotely, if the business prefers. Or, deliver the implementation and training in a hybrid combination.
Question asked: What are the 3 most important criteria your business applies when deciding to invest and join into a partnership with a software publisher?
Partner offers high quality sales and marketing materials along with product and technical specs, with new updates and market content made available on a regular basis.
We surveyed 750 software consulting firms to find out which are the best software providers to invest in partnering with.
The 16 bubbles on the chart above indicate how well each software provider partner program is doing on two dimensions. Letter A designates Microsoft's partner program which is a large and highly engaged community. The information presented is taken from data collected from 750 US strategy and implementation consulting firms in January 2023. Get the full report to see the details.
How mature is your indirect channel strategy and partner program for software implementation consultants?
We’ve improved some partner program elements and left the
others untouched
We’ve focused on what worked last year / prior years and we've adjusted to reduce cost and increase deals from partners
We routinely review, surface, prioritize, and make changes to make our indirect channel more efficient and productive
We systematically improve our results by improving our partner program, indirect channel, and partner focused sales activities to improve the flow of new customers and successful implementations
Find out how to increase your revenue, customers, and partner network using proven strategies and tactics that can be executed within 30 to 45 days. Book a meeting with our indirect channel experts.
Everyone knows that feedback from customers is the best way to improve your processes. But what about businesses who aren't your customers — yet? How can you learn about the needs, buying priorities, and perceptions of your best prospects? This is where our high-quality market studies come in. We've found that collecting market feedback on customer needs, competitive strengths, and vulnerabilities is incredibly valuable — and we're investing a lot to get the best information to share with you.
