Any retail and e-commerce business requires software integration in multiple areas to succeed. From merchandising and sales to order management and supply chains, the most successful e-commerce businesses have unique tech stacks that allow for smooth operations and consistent growth.
In our experience, there are four major domains of ERP and business management where software updates are essential:
- Software automations and data management
- Marketing and e-commerce
- Finance accounting and planning
But it’s rare to find a consulting firm that provides the full spectrum of implementation expertise – there are just too many areas to cover – which is why we believe in our third manifesto: multiple coaches are key.
There are a few full-range software implementation firms out there, but they’re huge organizations that focus on multi-million-dollar projects; there’s nothing for small to midsize companies looking for professional help implementing the right inventory software, marketing software, ecommerce software, and accounting software.>
Add to that the onset of artificial intelligence (AI) that’s significantly accelerating the rate of change in the industry, and you can see why it’s important for e-commerce businesses to find different software consultants with different areas of expertise to stay ahead of the game.
But we wanted to test this claim to bulletproof our conclusion. So, we researched businesses with 0, 1, 2, or 3 mission-critical coaches engaged in running their businesses, modernizing operations, and implementing systems. Here’s what we found:
|Number of key coaches ||Percent of businesses||% of businesses with YoY profit increase ||% of businesses with YoY sales increase ||Very confident in achieving targets|
Notes:  number of the following areas with coaches engaged: technology, marketing, finance/accounting.  percent of businesses with sales/profit increases from 2019 to 2020.
The worst-performing businesses are the ones with no coaches. In contrast, the best-performing businesses are the ones that hired software consultants in all three of the fast-evolving, mission-critical functional areas.
It’s clear that investing in multiple software implementation coaches is the best way to help an e-commerce business achieve targets and bolster confidence.
At Coachbar, we have a team of business analysts who can connect you with the right team of software implementation coaches. We’ll assess your business, help you figure out the best software solutions for your needs, and connect you with experienced coaches who can help you implement those tools.